A leadership team
People oriented, determined and entirely focused on service quality.
We are a team of communication experts. Our objective is to substantially enhance the dialog between a client and the person taking care of them or between the members of a particular group. We have over 30 years combined experience in sales and team management. Our clients range from large Belgian companies to growing SMEs.
We exert a positive influence on your client’s customer satisfaction.
Together with your partners, Cohérences conceives the best solutions for a constructive dialog between your company and it’s clients.
Quality is the leitmotiv of each and every one of our operations.
It is much more than a simple leitmotiv.
Diagnostics, neutral observations, flexibility and speed of our interventions according to your deadline objectives all synergize into a human focused process aimed at maximization of your partners’ potential.
X-PLAIN, our proprietary integrated solution helps us create, guide and analyze your Mystery Shopping processes in real time.
All of the steps necessary to the completion of a Mystery Shopping campaign are managed virtually through our “X-plain” software.
Available online, this system covers all the aspects of Mystery Shopping campaigns. It is used right from the creation of the survey, to the management and planning of visits.
All persons involved in Mystery Shopping for our clients use this system to consult and harness the results of these visits.
Each type of user can access a view specific to the tasks s/he must accomplish. As such, the interface of the tool is optimized for each individual user profile.